1. Returns

We want you to be completely satisfied with your purchase from Trent end clothing. If you are not entirely happy with your order, we are here to help.

1.1. Eligibility

To be eligible for a return, please ensure that:

• The item is unused and in the same condition as when you received it.
• The item is in its original packaging.
• The return request is initiated within 15 days of receiving your order.

1.3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at enquiries@trentendclothing.com to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely, including any accessories and documentation that were initially shipped with the product.
3. Include the RMA number on the package.
4. Ship the item to the address provided with your RMA.

1.4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or damaged item).

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

2.1. Approved Refunds

If your return is approved, we will initiate a refund to your original method of payment within 3-7 business days. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.

2.2. Late or Missing Refunds

If you have not received your refund within the expected time frame, please contact your payment provider or financial institution for assistance.

3. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at enquiries@trentendclothing.com